Privacy Policy

Our objective is complete customer satisfaction

We value your privacy very seriously. To ensure your privacy is protected we provide this notice explaining our practices in collecting and using your data. This notice has now been updated for the new General Data Protection Regulations (GDPR).

 

What This Privacy Policy Covers

This policy covers how We treat personal information that we  collect and receive, including information related to your past use of our website. Personal information is information about you that is personally identifiable like your name, address, e-mail address and that is not otherwise publicly available.

This policy does not apply to the practices of companies that We  do not own or control, or to people that We donot employ or manage.

Information Collection and Use

When you Place an order via our website

We collect personal information (such as your name, e-mail address, gender and postcode) when you order. This information is used solely for the processing, delivery of your order, and internal reporting to meet company accounts/finance/legal requirements. You will receive emails from us on the status of your order. We may contact you by phone to discuss a query with your order.

 

Your order information is shared with our courier/shipping/delivery for delivery purposes only.

We automatically receive and records information on our server logs from your browser, including your IP address, our cookie information, and the page/s you request.

You may receive a follow up order email from us three days after your order is completed checking that all is satisfactory with your order and a request for an optional review. After this we will not contact you with unsolicited emails unless you have explicitly opted in to our newsletter as a separate newsletter sign up.

Newsletter Signup

We have a newsletter/blog for customers – that’s the majority of customers visiting our website. We have used a double opt-in signup. That is to sign up for our newsletter you will need to first intentionally sign up for it, and then acknowledge the sign up via an email before you are opted in. You can unsubscribe at any time via an unsubscribe link in the email.

Contact Form

If you choose to use the contact form on our website we only use the email and information entered for the purposes of replying to your query. We do not use the email for any other purposes.

Information Sharing and Disclosure

Protection of personal data

Any information you submit will never be sold or passed to third parties or used for any other purpose, unless explicitly mentioned on the pages where the information is retrieved.

Your information is intentionally shared with the following third parties solely for the purposes of order delivery and company legal reporting:

Shippers/Couriers -The majority of our orders are sent by reputable couriers. They sign a NDA for such purposes too. The information shared is used for purposes of delivery only.

 

Accountancy and legal reporting – We have a legal obligation to report for taxation purposes. To meet this obligation, we retain invoice information as a company legal requirement. It is not used for any other purpose.

 

Payment Processing

All card transactions are processed by our professional card transaction service provider. We do not hold any credit card details. We cannot see your payment card information. We only have the ability to refund transactions.

While appropriate security measures are in place to ensure the protection of your personal data, Wecannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this privacy policy. We have enlisted the appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorised access, maintain data security and correctly use the information we collect online. 

We will notify you within 72 hours of any personal data breach which is likely to result in a risk to the rights and freedoms of individuals. Individuals also need to be informed directly and without undue delay if there is likely to be a high risk to their rights and freedoms as the result of a breach.

E-mail policy

You will only receive e-mail from our mailing lists that you have subscribed to via a double opt-in.

After ordering you will receive a confirmation e-mail.

After ordering, filling in a contact form or requesting information on the website, you may receive e-mail to confirm reception of your request. This in no way implies subscription to any mailing list whatsoever.

 

Cookies

Cookies are little pieces of information, stored by the website on your computer. There are two types of cookies: session cookies, which your browser automatically deletes after leaving the site, and permanent cookies, which are not automatically deleted (but you can do that yourself).

We download a session cookie to your browser to allow our shopping cart to function and allow account login.

 

It is useful for us to understand how visitors flow through our site to improve the user experience. We are working to make the choice to accept these non essential cookies user selectable. Consequently we have disabled Google Analytics which is one such tool and are reviewing the use of statistical tools to ensure GDPR or such compliance.

No personal data is stored in cookies, unless explicitly accepted by you.

Printed Invoices

We sometimes print order packing notes and invoices to allow pick and pack of your order. All printed invoices are held in our secure locked premises prior to dispatch.

Where orders are to be sent to the same address as the billing address and are not a gift to a different recipient, we include the paper copy of the order invoice sealed inside your parcel.

Where orders are sent as a gift to a different recipient, we don’t include the invoice in the order (as this might spoil the surprise).

 

Changes to this Privacy Policy

We may update this policy to comply with market and legal necessities. We may notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.

Contact information

We value your opinion. If you have comments or questions about our privacy policy, please contact us.

 

General Data Protection Regulations (GDPR)

We believe that we have implemented all measures required to meet GDPR or such regulations in force (currently in India) and in terms of newsletter sign up have exceeded the requirements by making all newsletter signup a double opt-in.

But if you have any questions regarding the way your data is held by us please contact us.