Returns Policy
Avantii is
committed to ensuring full customer satisfaction with respect to the products
available on our website, security & customer assistance. However, if you
are not happy with the product, you may choose to return the order (subject to terms
and conditions below).
NOTE: In case of international orders, we DO NOT currently accept any ORDERS or returns or exchange of our products.
7- days Return Policy for Domestic orders only:
In the
unlikely event that the order delivered is in damaged condition, or otherwise,
you can return the product unused
and in the same condition as you received it, in its original packaging, along
with the invoice and get the refund. However, before initiating the return
process, you are required to speak with the e-com support team and they will guide
you through the return process and will confirm your return with an appropriate
email.
Return Charges:
Domestic
Order: You will have to initiate the return with any courier service and bear
the cost of courier while returning the products.
How to
Initiate the Refund Process?
·
Customers
should contact customer support on +91 9022009499. or write to support@avantideshpande.com within
7 days from the receipt of product.
·
Customers
should not return the product before
receiving a confirmation mail from us about the same.
·
All the
products must be returned in their original condition, unaltered and
unused.
·
Provide
the invoice with the package for return process. Without the above, returns
will not be processed
NOTE: We will not entertain any
request after 7 days from the date of receipt of the product.
Refund:
We shall
process the refund once we receive the product. The product must be in unused
condition, in its original packaging along with its original tags and invoice,
failing which refund may not be possible.
Once the
refund process has been initiated, the amount will be directly refunded to your
account via the same mode through which the transaction was made or through
cheque (amount would be refunded through cheque, only in cases where the
debit/credit card used by customer while placing the order is not in use).
In case
the customer pays online then amount will be refunded within 7-15 working days
from the receipt of returned product(s) at our warehouse.
Domestic
Order:
In case
of domestic order (where the product is shipped within India) 80% refund will
be made.
In case
the customer pays online then the amount will be refunded within 7-15 working
days from the receipt of the returned product(s) at our warehouse.
In case
of COD (Cash on delivery i.e. when customer pays in cash once the product is
received) the amount can be refunded either through cheque or online transfer
as NEFT (National Electronic Fund Transfer). The mode of refund depends on the
customer's choice:
1. If customer provides a cancelled
cheque with the returned product then the refund can be made within 7-15 working
days & amount will be refunded directly into customer's account through
online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
FILL THE FORM FOR REFUND/RETURN HERE