Avantii is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you may choose to return the order (subject to terms and conditions below).
NOTE: In case of international orders, we DO NOT currently accept any ORDERS or returns or exchange of our products.
7- days Return Policy for Domestic orders only:
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. However, before initiating the return process, you are required to speak with the e-com support team and they will guide you through the return process and will confirm your return with an appropriate email.
Domestic Order: You will have to initiate the return with any courier service and bear the cost of courier while returning the products.
How to Initiate the Refund Process?
· Customers should not return the product before receiving a confirmation mail from us about the same.
· All the products must be returned in their original condition, unaltered and unused.
· Provide the invoice with the package for return process. Without the above, returns will not be processed
NOTE: We will not entertain any request after 7 days from the date of receipt of the product.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at our warehouse.
In case of domestic order (where the product is shipped within India) 80% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.